LP Gas Outdoor Patio Heaters FAQs

Gas Heater Frequently Asked Questions

Why won't my pilot light?
It may be that your cylinder is malfunctioning, cylinder has a leak, or the pilot is clogged. Please see steps below to troubleshoot. Note:Regular maintenance is critical to the successful operation of your patio heater.

Is the cylinder valve closed? If so, open the cylinder valve but not fully.
Check to see if you can light it manually. If the unit lights manually but not with igniter, service or replace igniter switch.
Ensure that there is no air in the gas line. Open the gas line and bleed it (pressing control knob in) for not more than 1 - 2 minutes or until you smell gas.
There may be a blockage in the orifice or pilot tube? Bugs and spiders get into the pilot assembly, venturi tube and burner ports causing the unit to either not light or poor performance.
Is the regulator hose pinched or kinked?
Cleaning the pilot assembly: Download and follow the correct cleaning instructions
Why does my pilot light, but goes out when turned on high or low?
It may be that your cylinder is malfunctioning, cylinder has a leak, or the pilot, venturi tube or burner ports are clogged. Please see steps below to troubleshoot. Note: Regular maintenance is critical to the successful operation of your patio heater
Is the cylinder functioning properly and at least 2/3 full?
If the pilot lights but in turning knob to the "ON" position the unit goes out, then this is caused by a blockage in the pilot. Bugs and spiders get into the pilot assembly, venturi tube and burner ports causing the unit to either not light or poor performance.
Connection between gas valve and pilot assembly may be loose. Tighten connection and perform leak check.
Cleaning the pilot assembly: Download and follow the correct cleaning instructions
Make sure that the tip switch connection is good.
Thermocouple is not operating correctly and needs to be replaced.
Why does my pilot light, but the burner won't light?
Option 1
You want to make sure that the flame from the pilot is in the correct position, it may not be going through the hole in the pilot shield.
Since there are two flames on the pilot (one to heat the thermal-couple and one to light the burner) the port that lights the main burner, may be clogged. This means that you will have to clean your patio heater.

Option 2
It may be that the venturi tube or burner ports are clogged. Please see steps below to troubleshoot.
Gas pressure may be low. Turn cylinder valve OFF and replace cylinder.
There may be a blockage in the orifice or pilot tube? Bugs and spiders get into the pilot assembly, venturi tube and burner ports causing the unit to either not light or poor performance.
Clean the burner supply tube orifice by removing the burner supply tube nut. You will then be able to remove the orifice.
Check for leaks by using soapy water.
Make sure that the tip switch connection is good.
Why is my burner flame low?
Gas pressure may be low. Turn cylinder valve OFF and replace cylinder
Outdoor temperature is less than 40ºF and tank is less than 1/4 full. Use a full cylinder.
Supply hose may be bent or kinked. Straighten hose.
There may be a blockage in the orifice or pilot tube? Bugs and spiders get into the pilot assembly, venturi tube and burner ports causing the unit to either not light or poor performance.
My unit burns low or won't burn long when it is below 40ºF outside?
Propane needs to be at a boiling point to give the best output. At or below 40ºF propane starts to try to liquefy which will not give a good performance.
Why does my regulator freeze up when using the 16oz cylinders?
Smaller tanks freeze because there is not as much propane to liquefy.
The propane tank is connected directly to the regulator instead of hose, which will allow the cold propane to heat up a little
Can I purchase an adapter that will allow me to use a larger cylinder than the 16oz?
Yes. You can purchase a 20 lb regulator adapter hose at your local mass merchant.
Why do I get a yellow flame and black smoke?
This is because you have a blockage in the burner venturi tube or your heater is in a windy condition. In any case this can be fixed by cleaning the venturi tube and placing your heater in a less windy area.
Should I remove the white ring inside the emitter screen when I assemble my heater?
NO. The white ring is not packing, but a fiberglass insulator that will help increase the heater's efficiency.
While assembling my patio heater, I am having difficulty connecting the quick connect fitting. What is the problem?
The Control Valve fitting must be held perfectly verticle when attaching the quick connect fitting. If the alignment is not correct you could have a problem securing the fitting. Should you have difficulty, loosen the three screws that hold the engine assembly to the top of the pole. Wiggle the engine assembly while pushing up on the gas pipe assembly from inside the cylinder compartment. If that still does not work, loosen the brass nut that secures the control valve in place, and try again. Be sure to retighten the nut and screws once you successfully make this connection.
I turn, and turn, the screws to mount the pole to the engine, but they never get tight. What is wrong?
Be sure not to over-tighten any screws when assembling your patio heater. Doing so can cause damage to the screws or pipe threads. It is possible that the threads of the screw have stripped. These screws are a 1/4-20 thread, and can be replaced with another 1/4-20 screw. It is also possible that the threads on the pole have stripped. Inspect the threads carefully, and if this is the case, we can replace your pole by contacting the manufacturer at 1-800-762-1142. Be sure to advise them of the model number and color of your patio heater.

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